Returns & Exchanges
Due to the perishable nature of our fresh-roasted coffee, we are unable to accept returns on coffee bags, but we are committed to ensuring you love every cup. If your order didn't meet your expectations or arrived damaged, our team is here to make it right through a replacement or store credit.
Contact Support
Reach out to our customer experience team within 30 days of your delivery date to report any issues with your coffee or gear.
Provide Order Details
Include your order number and a brief description (or photo for damaged items) to help us understand how we can improve your experience.
Quality Review
Our coffee experts will review your request and provide personalized brewing tips or process a resolution within 1-2 business days.
Receive Resolution
Once approved, we will ship a replacement roast or issue a credit to your Atlas account for use on your next global coffee adventure.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing